why are people SOOO stupid!?

(plz go to 0:24seconds).

a few days ago, a girl from a fellow state street service industry came into espresso. she appeared very confused. she said her boss wanted her to get him coffee. here. she seemed confounded by this possibility. after directing her down to the coffee fill up station, she successfully filled up a cup of coffee. a small success for us, a large victory for her. sadly, she then ran into another snafu. she could not seem to locate the cream, which was positioned about 6 inches to the right of her elbow. she began to shout aloud, to no one in particular, "where do y'all keep the creeeem?" i happened to be stocking some napkins right next to her, and pointed at the array of condiments she was standing DIRECTLY in front of. she then picked up BOTH sugar shakers looked back and forth between them several times, and muttered, "which one of these--this don't look like creeeam...." at this point perhaps she realized i had been staring at her, mouth agape, for several minutes. because she turned to look at me, and in doing so noticed the large stainless steel quart pitcher of cream to her IMMEDIATE right. if it had been a snake, it would have bitten her.

another point of contention. it is very hard for customers to grasp that while we KNOW that the water coming out of the tap/"drinking fountain" is "hot" (read:lukewarm), we are not doing anything about it. i have started to spout off this lie whenever i run into troubles, "unfortunately, the water line to that spout runs right next to one of the heating ducts, so during the winter, when the heat is on, there is really nothing we can do about the temperature of the water." whether or not this has any validity to it, i think it is a damn good excuse, and one that shuts customers up pretty quickly. there are other times (perhaps when i am feeling a bit feisty) that i forgo this carefully spun lie and just opt to go into battle. like yesterday. when this girl got a cookie. that cost $1.70. and then asked for a cup of hot water. and then asked for a cup of cold water. now i really don't mind when people want cold water. i myself thoroughly enjoy drinking copious amounts of ice cold tap water. but hot water? that is just cheap. i know you brought your own tea bag to stick in there. so i already don't like you, lady. so when i handed you a cup of ice and told you there was a spout on the other side of the wall, i already did not like you. sorry. that's why when you said "but that water comes out hot," i said, "THAT'S WHY I GAVE YOU ICE." you then worried, "so there's nothing...wrong with it???" NO i said. NO THERE IS NOT. (then, i should have inserted my elaborate lie here).

additionally, to the guy who repeatedly has been asking me for "BIG BAG. REAL BIG BAG OF TEA. one whole scoop each tea." i know you speak better english than that. i have heard you. so stop acting crazy and mumbling to yourself and speaking in broken phonemes. i know you want a huge ass bag of tea. but if you want THREE huge ass bags of tea, i am going to need you to speak more clearly. also, i am charging you a good dollar or two extra each time. that is too much tea for one drink. you are drinking syrup and that is gross.